Senior Change Enablement Lead — IT Change & Release

Centene Corporation

Connecticut

Hybride

USD 103 000 - 191 000

Plein temps

Il y a 29 heures

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Résumé du poste

Centene Corporation is seeking a Change Enablement Lead to guide enterprise upgrade and change activities. You will provide operational direction to Change Managers, oversee reviews, and ensure compliance with governance requirements.

The role requires strong ITIL/ITSM expertise and hands-on supervision of complex changes. You will monitor queues, coordinate workload, and partner with Incident/Problem Management to identify change-related incidents.

Qualifications

ITIL 4 Foundation certification is required.
6+ years of IT Service Management experience.
3+ years performing change management reviews in a large enterprise environment.
Experience with Change Enablement practices (risk assessment, implementation readiness, scheduling & change types).
ServiceNow Change Management experience (reviewing change records & using reports or dashboards to monitor work).
Experience with Incident and Problem Management (identifying change-related incidents).
Experience coaching, training, or providing day-to-day direction to peers or team members.

Responsabilités

Provide daily operational leadership for Change Enablement review queues, coordinating work assignments and adjusting priorities based on operational needs and leadership direction.
Monitor workload, aging, service levels, deadlines, and coverage using ServiceNow data, and provide continuity during periods of increased workload or team-member absence.
Review and assess complex or escalated production changes for completeness, risk, business and service impact, implementation readiness, scheduling conflicts, dependencies, validation, and recovery planning.
Verify that change records comply with Change Enablement policies, controls, and governance requirements for Normal, Standard, Expedited, and Emergency Changes, including maintenance windows, change freezes, heightened-awareness periods, and lead times.
Work with change owners and technical teams to resolve incomplete or inconsistent information, and confirm that implementation, testing, validation, communication, and recovery plans are documented before implementation.
Serve as an escalation point for Change Managers on complex reviews, policy interpretation, and stakeholder questions, providing accurate and consistent process guidance.
Escalate situations requiring a policy decision or exception, and unresolved readiness, compliance, stakeholder, or operational concerns, to management.
Provide day-to-day coaching, training, and knowledge support to Change Managers, and support onboarding, development, and cross-training.
Perform quality reviews of completed work to identify errors, inconsistencies, coaching needs, and opportunities to improve review accuracy.
Develop and maintain job aids, operating procedures, training materials, and knowledge resources.
Coordinate post-implementation reviews for failed, backed-out, unauthorized, and incident-causing changes, and track corrective actions to closure.
Partner with Major Incident and Problem Management to identify changes linked to incidents and support root cause analysis.
Provide management with regular updates on completed work, outstanding items, risks, escalations, capacity concerns, and emerging trends.
Maintain review documentation and governance evidence to support reporting, audit, risk, and compliance requirements.
Lead or support assigned Change Enablement initiatives and process improvements.
Performs other duties as assigned
Complies with all policies and standards