Senior Change Enablement Lead: Release & Deployment

Centene Corporation; Arkansas; Hybride; USD 103 000 - 191 000; Plein temps

Avantages offerts par ce poste

Remote or hybrid work

Competitive benefits

Flexible scheduling

Résumé du poste

Centene Corporation is seeking a Change Enablement Lead to drive enterprise change enablement with a focus on policy compliance, readiness, and governance. You will guide Change Managers, review complex changes, and coordinate service levels across teams.

The role requires ITIL, ITSM experience, and strong coaching skills to ensure accurate change documentation, testing, and communication. Flexible work options are available within a hybrid schedule.

Qualifications

• Bachelor's degree or equivalent experience with 5–7 years in related roles.
• ITIL 4 Foundation certification required.
• 6+ years IT Service Management experience.
• 3+ years performing change management reviews in a large enterprise environment.

Responsabilités

• Provide daily operational leadership for Change Enablement review queues and coordinate work assignments.
• Monitor workload, aging, service levels, and deadlines using ServiceNow data.
• Review complex or escalated production changes for risk, impact, readiness, and recovery planning.
• Ensure change records comply with policies, controls, and governance for all change types.
• Work with change owners to resolve incomplete information and confirm documentation before implementation.
• Serve as escalation point for policy interpretation and stakeholder questions.
• Escalate policy decisions or readiness concerns to management.
• Provide day-to-day coaching and training to Change Managers.
• Lead or support Change Enablement initiatives and process improvements.
• Coordinate post-implementation reviews and track corrective actions to closure.

Connaissances

ITIL 4 Foundation

ITSM

Change management reviews

Change Enablement

ServiceNow

Incident & Problem Mgmt

Coaching/Training

Formation

Bachelor's degree in quantitative or business field

Outils

ServiceNow Change Management

Description du poste

Centene Corporation is seeking a Change Enablement Lead to drive enterprise change enablement with a focus on policy compliance, readiness, and governance. You will guide Change Managers, review complex changes, and coordinate service levels across teams.

The role requires ITIL, ITSM experience, and strong coaching skills to ensure accurate change documentation, testing, and communication. Flexible work options are available within a hybrid schedule.