Senior CGL Claims Strategy & Litigation Leader

The Hanover Insurance Group; Massachusetts; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K match

Tuition reimbursement

PTO

Company holidays

Flexible work arrangements

Job summary

The Hanover Insurance Group is seeking a Senior Litigation Claims Consultant in a fully remote or hybrid role to own end-to-end CGL claims management. You will work with top-tier counsel, guide strategy across jurisdictions, and drive financial outcomes while maintaining exceptional customer service.

You will lead discovery, mediation, arbitration and trial phases, negotiate high-value settlements, and mentor others within the Complex Casualty Claims team.

Qualifications

• 5-10+ years of casualty claims experience with an insurance carrier, including complex, high-severity and litigated CGL claims.
• Experience handling claims with significant exposure ($250K-$1M+)
• Proven ability to lead litigation strategy and negotiate high-value settlements
• Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks
• Strong financial acumen, including reserving, expense management, and indemnity control
• Ability to make independent decisions and exercise high authority on complex claims
• Demonstrated Analytical Reasoning and Planning & Execution skills
• Proven Customer Centricity and Persuasion & Influence to align stakeholders
• Strong Digital Fluency and Professional Insurance Acumen
• Active adjuster licenses or ability to obtain

Responsibilities

• Independently manage a portfolio of complex, high-exposure CGL claims, including litigated matters across multiple jurisdictions.
• Conduct thorough investigations and timely coverage analysis, applying policy language to facts to inform strategy and stakeholder communication.
• Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims.
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves throughout the claim lifecycle.
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial.
• Negotiate and resolve high-severity claims, leveraging advanced technical expertise to achieve fair, timely and cost-effective outcomes.
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results.
• Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes.
• Maintain compliant, well-documented claim files.
• Communicate clearly and timely to all parties (insureds, brokers, and stakeholders) throughout the process.
• Serve as a technical resource and mentor to develop and strengthen capabilities of the broader claims organization

Skills

CGL claims

Litigation management

Coverage analysis

Negotiation

Multi-jurisdiction

Education

Bachelor's degree

JD or professional designation (CPCU/AIC/SCLA) optional

Job description

The Hanover Insurance Group is seeking a Senior Litigation Claims Consultant in a fully remote or hybrid role to own end-to-end CGL claims management. You will work with top-tier counsel, guide strategy across jurisdictions, and drive financial outcomes while maintaining exceptional customer service.

You will lead discovery, mediation, arbitration and trial phases, negotiate high-value settlements, and mentor others within the Complex Casualty Claims team.