Sr CGL Claims Technical Consultant (Litigation)

The Hanover Insurance Group; City of Syracuse (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) match

PTO

Holidays

Flexible work arrangements

Tuition reimbursement

Wellness center Worcester

Job summary

The Hanover Insurance Group is seeking a Senior Litigation Claims Consultant to manage a portfolio of high-exposure CGL claims across multiple jurisdictions. You will lead strategy, coordinate with top-tier defense counsel, and drive outcomes that balance financial results with customer experience.

You will mentor colleagues, analyze coverage and indemnity issues, and ensure robust, well-documented claim files while advancing our complex casualty claims capabilities.

Qualifications

• 5-10+ years of casualty claims experience with an insurer, including complex, high-severity and litigated CGL claims.
• Experience handling claims with significant exposure ($250K-$1M+).
• Ability to lead litigation strategy and negotiate high-value settlements.
• Strong knowledge of coverage interpretation and multi-jurisdictional frameworks.
• Excellent reserving, expense management, and indemnity control skills.
• Ability to make independent decisions with high authority on complex claims.
• Analytical reasoning and planning/execution skills to deliver prioritized solutions.
• Customer-centric approach with persuasion and influence to align stakeholders.
• Digital fluency and professional insurance acumen for complex challenges.
• Bachelor’s degree or equivalent; industry designations or JD are a plus; active adjuster license or ability to obtain.

Responsibilities

• Independently manage a portfolio of complex, high-exposure CGL claims across multiple jurisdictions.
• Conduct thorough investigations and timely coverage analysis to inform strategy.
• Interpret indemnity and hold-harmless agreements; assess additional insured coverage.
• Evaluate liability and damages; maintain appropriate reserves throughout lifecycle.
• Lead and execute litigation strategy with defense counsel through all phases.
• Negotiate high-severity settlements; pursue cost-effective outcomes.
• Identify risk transfer and subrogation opportunities to mitigate loss.
• Collaborate with internal and external partners to support resolution and trends analysis.
• Maintain compliant, well-documented claim files and clear stakeholder communications.
• Mentor and develop capabilities of the broader claims organization.

Skills

CGL claims

Litigation leadership

Coverage analysis

Indemnity knowledge

Reserving expertise

Stakeholder communication

Analytical reasoning

Decision-making

Negotiation

Mentoring

Education

Bachelor’s degree or equivalent

JD or CPCU / AIC / SCLA

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims team is seeking a Senior Litigation Claims Consultant to manage a portfolio of complex, high-severity Commercial General Liability (CGL) claims, including litigated matters involving significant financial exposure and legal complexity.

This is a full-time, exempt position that can be fully remote or hybrid flex.

POSITION OVERVIEW

This role owns claims end-to-end, partners with top-tier legal counsel, and plays a critical role in driving claim strategy, financial outcomes, and customer experience.

Make an Impact with our Complex Casualty Claims team where we don't just manage claims, we solve problems that protect our customers, our reputation, and our business.

IN THIS ROLE, YOU WILL:

• Independently manage a portfolio of complex, high-exposure CGL claims, including litigated matters across multiple jurisdictions (premises liability, operations, and product liability claims)
• Conduct thorough investigations and timely coverage analysis, applying policy language to facts to inform strategy and stakeholder communication
• Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves throughout the claim lifecycle
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
• Negotiate and resolve high-severity claims, leveraging advanced technical expertise to achieve fair, timely and cost-effective outcomes
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
• Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
• Maintain compliant, well-documented claim files
• Communicate clearly and timely to all parties (insureds, brokers, and stakeholders) throughout the process
• Serve as a technical resource and mentor to develop and strengthen capabilities of the broader claims organization

WHAT YOU NEED TO APPLY

• 5-10+ years of casualty claims experience with an insurance carrier, including complex, high-severity and litigated CGL claims
• Experience handling claims with significant exposure ($250K-$1M+)
• Proven ability to lead litigation strategy and negotiate high-value settlements
• Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks
• Strong financial acumen, including reserving, expense management, and indemnity control
• Ability to make independent decisions and exercise high authority levels on complex claims
• Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions.
• Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes.
• Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges.
• Bachelor’s degree or equivalent experience; industry designations (CPCU, AIC, SCLA) or JD are a plus
• Active adjuster licenses or ability to obtain

CAREER DEVELOPMENT

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.