Sr CGL Claims Technical Consultant (Litigation)

Hanover Insurance Group, Inc.; Illinois; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Hanover Insurance Group, Inc. seeks a Senior Litigation Claims Consultant to manage a portfolio of complex, high-exposure CGL claims, including litigated matters across multiple jurisdictions.

This full-time role can be fully remote or hybrid flex; you will own claims end-to-end, partner with top-tier legal counsel, drive claim strategy, financial outcomes and customer experience while mentoring colleagues, coordinating with defense counsel, and managing complex litigation through discovery,

Qualifications

• 5-10+ years in casualty claims with complex, high-severity and litigated CGL claims.
• Experience handling claims with significant exposure ($250K-$1M+).
• Ability to lead litigation strategy and negotiate high-value settlements.
• Advanced knowledge of coverage interpretation and multi-jurisdictional frameworks.
• Strong financial acumen including reserving and indemnity control.
• Ability to make independent decisions with high authority on complex claims.
• Analytical reasoning and planning & execution skills.
• Customer centricity and persuasion to align stakeholders.
• Strong digital fluency and professional insurance acumen.
• Bachelor's degree or equivalent; CPCU/AIC/SCLA or JD are a plus.
• Active adjuster licenses or ability to obtain.

Responsibilities

• Independently manage a portfolio of complex, high-exposure CGL claims across multiple jurisdictions.
• Conduct thorough investigations and timely coverage analysis to inform strategy.
• Interpret indemnity and hold harmless agreements; evaluate additional insured coverage.
• Evaluate liability and damages; maintain reserves throughout the lifecycle.
• Lead litigation strategy and direct defense counsel through discovery, mediation, arbitration and trial.
• Negotiate and resolve high-severity claims with cost-effective outcomes.
• Identify risk transfer and subrogation opportunities to mitigate loss.
• Collaborate with internal/external partners to analyze trends and improve outcomes.
• Maintain compliant, well-documented claim files; communicate with insureds and brokers.

Skills

Casualty claims

Litigation strategy

Financial acumen

Decision making

Analytical reasoning

Communication

Mentoring

Digital fluency

Education

Bachelor's degree or equivalent experience

CPCU/AIC/SCLA or JD (plus)

Job description

Our Claims team is seeking a Senior Litigation Claims Consultant to manage a portfolio of complex, high-severity Commercial General Liability (CGL) claims, including litigated matters involving significant financial exposure and legal complexity.

This is a full-time, exempt position that can be fully remote or hybrid flex.

POSITION OVERVIEW:

This role owns claims end-to-end, partners with top-tier legal counsel, and plays a critical role in driving claim strategy, financial outcomes, and customer experience.

Make an Impact with our Complex Casualty Claims team where we don't just manage claims, we solve problems that protect our customers, our reputation, and our business.

IN THIS ROLE, YOU WILL:

• Independently manage a portfolio of complex, high-exposure CGL claims, including litigated matters across multiple jurisdictions (premises liability, operations, and product liability claims)
• Conduct thorough investigations and timely coverage analysis, applying policy language to facts to inform strategy and stakeholder communication
• Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves throughout the claim lifecycle
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
• Negotiate and resolve high-severity claims, leveraging advanced technical expertise to achieve fair, timely and cost-effective outcomes
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
• Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
• Maintain compliant, well-documented claim files
• Communicate clearly and timely to all parties (insureds, brokers, and stakeholders) throughout the process
• Serve as a technical resource and mentor to develop and strengthen capabilities of the broader claims organization

WHAT YOU NEED TO APPLY:

• 5-10+ years of casualty claims experience with an insurance carrier, including complex, high-severity and litigated CGL claims
• Experience handling claims with significant exposure ($250K-$1M+)
• Proven ability to lead litigation strategy and negotiate high-value settlements
• Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks
• Strong financial acumen, including reserving, expense management, and indemnity control
• Ability to make independent decisions and exercise high authority levels on complex claims
• Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions.
• Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes.
• Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges.
• Bachelor's degree or equivalent experience; industry designations (CPCU, AIC, SCLA) or JD are a plus
• Active adjuster licenses or ability to obtain