Senior Care Navigator & Welcome Coordinator

ArchWell Health; Overland, Northern (MO, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to welcome members and families, guiding them from arrival to departure to ensure a positive experience. The role emphasizes friendly service, coordination of care, and strong communication with a multi-disciplinary team.

The ideal candidate will have a clinical setting background, familiarity with EMR systems, and a passion for senior care, with fluency in Spanish as a plus.

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum one year of work experience in a clinical setting.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multi-disciplinary care team.
• Assist members with filling out paperwork through electronic kiosks, as needed.
• Request medical records and upload documentation to electronic medical records system.
• Field questions from prospective and established members, as well as their adult children.
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual.
• Assist with center events, as needed.

Skills

Customer service

Welcoming demeanor

Seniors care

Communication skills

Medical terminology

Organizational skills

Spanish

Education

Associates degree or equivalent

Tools

EMR systems

Microsoft Office

Job description

ArchWell Health is seeking a Care Navigator to welcome members and families, guiding them from arrival to departure to ensure a positive experience. The role emphasizes friendly service, coordination of care, and strong communication with a multi-disciplinary team.

The ideal candidate will have a clinical setting background, familiarity with EMR systems, and a passion for senior care, with fluency in Spanish as a plus.