Senior Care Concierge & Navigator

ArchWell Health; Phoenix (AZ); On-site; USD 42,000 - 63,000; Full time

Job summary

ArchWell Health in Phoenix, AZ is seeking a Care Navigator to welcome members and guide them through the check-in process, ensuring a positive, patient-centered experience. The role supports scheduling, referrals, and EMR updates within a collaborative care team.

The ideal candidate brings a strong customer-service mindset, experience in a clinical setting, and proficiency with EMR systems, with Spanish fluency or other language skills valued for serving diverse communities.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process.
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Spanish fluency

EMR systems

Medical terminology

Organization

Written & verbal communication

Microsoft Office Suite

Professionalism & adaptability

Team collaboration

Education

Associate degree preferred

Clinical experience

Tools

EMR systems

Microsoft Office Suite

Job description

ArchWell Health in Phoenix, AZ is seeking a Care Navigator to welcome members and guide them through the check-in process, ensuring a positive, patient-centered experience. The role supports scheduling, referrals, and EMR updates within a collaborative care team.

The ideal candidate brings a strong customer-service mindset, experience in a clinical setting, and proficiency with EMR systems, with Spanish fluency or other language skills valued for serving diverse communities.