Senior Care Concierge & Care Navigator

ArchWell Health; Punta Gorda (FL); On-site; USD 35,000 - 46,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to welcome members and their families, guiding them from arrival to departure and ensuring every visit is welcoming, efficient, and focused on meeting care needs with a positive, compassionate mindset. The ideal candidate has strong customer-service orientation, a genuine passion for senior care, and the ability to work with diverse populations.

Proficiency in EMR systems, scheduling, referrals, and clear communication are essential for success in our

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process.
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Bilingual: Spanish

Medical terminology knowledge

EMR systems

Written and verbal communication

Microsoft Office

Education

Associates degree preferred

Tools

Microsoft Office

Job description

ArchWell Health is seeking a Care Navigator to welcome members and their families, guiding them from arrival to departure and ensuring every visit is welcoming, efficient, and focused on meeting care needs with a positive, compassionate mindset. The ideal candidate has strong customer-service orientation, a genuine passion for senior care, and the ability to work with diverse populations.

Proficiency in EMR systems, scheduling, referrals, and clear communication are essential for success in our