Member Experience Navigator for Senior Care

ArchWell Health; Midfield (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to welcome members and families, guide them from arrival through departure, and ensure a positive visit across our neighborhood clinics.

The role emphasizes exceptional customer service, coordination of appointments and referrals for a multidisciplinary care team, EMR data entry, and clear communication with members, families, and staff. Bilingual abilities are valued and associates degree preferred.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Spanish

EMR systems

Medical terminology

Organization

Communication

Microsoft Office

Education

Associates degree preferred

Job description

ArchWell Health is seeking a Care Navigator to welcome members and families, guide them from arrival through departure, and ensure a positive visit across our neighborhood clinics.

The role emphasizes exceptional customer service, coordination of appointments and referrals for a multidisciplinary care team, EMR data entry, and clear communication with members, families, and staff. Bilingual abilities are valued and associates degree preferred.