Senior Care Experience Navigator

ArchWell Health, LLC; Fort Myers (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to provide a warm, welcoming experience for members and families from arrival through departure at our centers. The role focuses on ensuring care needs are met with a strong customer-service orientation and a passion for senior care.

You will greet members, assist with check-in, coordinate appointments and referrals, and help with EMR documentation. Fluency in Spanish or other languages used in the served communities is a plus.

Qualifications

• Excellent customer service mindset and welcoming demeanor.
• Passion for providing quality senior care experiences.
• Ability to work with diverse populations including staff, members, and families.
• Working knowledge of medical terminology, insurance, and EMR systems.
• High level of organization and attention to detail.
• Strong written and verbal communication skills.
• Maintain professionalism and flexibility in a changing environment.
• Fluency in Spanish or other languages as needed in communities served.

Responsibilities

• Welcome members on arrival and guide them through check-in.
• Update member information in the EMR system.
• Schedule appointments and coordinate referrals for care team forms.
• Assist members with paperwork via electronic kiosks and forms.
• Request and upload medical records to the EMR system.
• Answer questions from members and their families.
• Manage the center phone line and relay messages.
• Support center events as needed.

Skills

Customer service

Senior care

Bilingual Spanish

EMR knowledge

Organization

Written & verbal communication

Professionalism & flexibility

Tools

EMR systems

Job description

ArchWell Health is seeking a Care Navigator to provide a warm, welcoming experience for members and families from arrival through departure at our centers. The role focuses on ensuring care needs are met with a strong customer-service orientation and a passion for senior care.

You will greet members, assist with check-in, coordinate appointments and referrals, and help with EMR documentation. Fluency in Spanish or other languages used in the served communities is a plus.