Senior Care Concierge & Navigator

ArchWell Health; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

ArchWell Health welcomes members and families at neighborhood clinics, guiding them from arrival through check-in and coordinating appointments with a multidisciplinary team. The role supports paperwork completion, records requests, and the smooth flow of center operations.

The ideal candidate has strong customer service skills, a passion for senior care, experience in clinical settings, and working knowledge of EMR systems; Spanish or other languages helpful for community outreach.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Communication

Attention to detail

Flexibility

Education

Associates degree or equivalent experience

Tools

EMR systems

Job description

ArchWell Health welcomes members and families at neighborhood clinics, guiding them from arrival through check-in and coordinating appointments with a multidisciplinary team. The role supports paperwork completion, records requests, and the smooth flow of center operations.

The ideal candidate has strong customer service skills, a passion for senior care, experience in clinical settings, and working knowledge of EMR systems; Spanish or other languages helpful for community outreach.