Senior Care Navigator & Member Experience Guide

ArchWell Health; Fort Myers (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

ArchWell Health seeks a Care Navigator to provide a welcoming experience for members and families at our Fort Myers clinics. You will greet visitors, guide them through check-in, update records in the EMR, and coordinate appointments with a multidisciplinary team.

The role emphasizes strong customer service, care for seniors, and clear communication in a bustling clinical setting. Associates degree is preferred, with at least one year in a clinical environment and EMR experience.

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and guide them through check-in.
• Update member information in the EMR system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with filling out paperwork through electronic kiosks.
• Request medical records and upload to EMR.
• Field questions from members and their families.
• Manage incoming calls and relay detailed messages.
• Assist with center events as needed.

Skills

Customer service

Spanish

Medical terminology

EMR software

Communication

Microsoft Office

Education

Associates degree preferred

Tools

EMR systems

Job description

ArchWell Health seeks a Care Navigator to provide a welcoming experience for members and families at our Fort Myers clinics. You will greet visitors, guide them through check-in, update records in the EMR, and coordinate appointments with a multidisciplinary team.

The role emphasizes strong customer service, care for seniors, and clear communication in a bustling clinical setting. Associates degree is preferred, with at least one year in a clinical environment and EMR experience.