Senior Care Experience Navigator

ArchWell Health; Overland Park (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

ArchWell Health in Overland Park, KS seeks a Care Navigator to greet members, guide them from arrival to departure, and ensure a positive experience while coordinating their care with the multi-disciplinary team. The role emphasizes exceptional customer service, knowledge of medical terminology, and ability to work with diverse populations; bilingual Spanish is a plus.

You'll update EMR, schedule referrals, assist with forms, and help maintain smooth clinic operations across our senior-focused

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Spanish (bilingual)

Communication skills

Organization

MS Office

Adaptability

EMR navigation

Education

Associates degree

Tools

EMR systems

Kiosks

Microsoft Office Suite

Job description

ArchWell Health in Overland Park, KS seeks a Care Navigator to greet members, guide them from arrival to departure, and ensure a positive experience while coordinating their care with the multi-disciplinary team. The role emphasizes exceptional customer service, knowledge of medical terminology, and ability to work with diverse populations; bilingual Spanish is a plus.

You'll update EMR, schedule referrals, assist with forms, and help maintain smooth clinic operations across our senior-focused