Senior Care Experience Navigator

ArchWell Health; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

ArchWell Health in the United States, New York area, seeks a Care Navigator to welcome members and ensure a positive experience from arrival through completion of visits. You will coordinate check-in, EMR updates, appointments, and referrals for a multidisciplinary team, while helping with paperwork and answering questions from members and families.

Ideal candidates bring strong customer-service orientation, fluency in Spanish, familiarity with medical terminology, and the ability to navigate

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience with EMR systems is a plus.
• Spanish language ability is advantageous for diverse patient populations.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with filling out paperwork through electronic kiosks, as needed.
• Request medical records and upload documentation to electronic medical records system.
• Field questions from prospective and established members, as well as their adult children.
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual.
• Assist with center events, as needed.

Skills

Excellent customer service

Spanish fluency

Communication skills

Medical terminology knowledge

Microsoft Office

Organizational skills

EMR systems proficiency

Education

Associates degree preferred

Tools

EMR systems

Job description

ArchWell Health in the United States, New York area, seeks a Care Navigator to welcome members and ensure a positive experience from arrival through completion of visits. You will coordinate check-in, EMR updates, appointments, and referrals for a multidisciplinary team, while helping with paperwork and answering questions from members and families.

Ideal candidates bring strong customer-service orientation, fluency in Spanish, familiarity with medical terminology, and the ability to navigate