Senior Care Experience Navigator

ArchWell Health; Sun City (AZ); On-site; USD 38,000 - 60,000; Full time

Job summary

ArchWell Health in Sun City, AZ is seeking a Care Navigator to create a welcoming experience for members and families from arrival through departure, guiding them to their care needs with empathy and professionalism.

The role emphasizes strong customer service, teamwork with a multidisciplinary care team, and proficient use of EMR systems to update records, schedule appointments, and handle paperwork and inquiries.

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience with EMR systems is a plus.

Responsibilities

• Greet members and guide them through check-in to ensure a welcoming visit.
• Update member information in electronic records.
• Schedule appointments and coordinate referrals for a care team.
• Assist with paperwork via electronic kiosks as needed.
• Handle incoming calls and relay messages to the appropriate staff.
• Answer member questions and support families and prospective members.

Skills

Customer service

Senior care focus

Communication skills

Medical terminology

EMR systems

Organization

Professionalism

Spanish language

Education

Associates degree preferred

1 year clinical experience

Tools

Microsoft Office

EMR software

Job description

ArchWell Health in Sun City, AZ is seeking a Care Navigator to create a welcoming experience for members and families from arrival through departure, guiding them to their care needs with empathy and professionalism.

The role emphasizes strong customer service, teamwork with a multidisciplinary care team, and proficient use of EMR systems to update records, schedule appointments, and handle paperwork and inquiries.