Senior Care Experience Navigator

ArchWell Health; Apache Junction (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

ArchWell Health in Apache Junction, AZ is seeking a Care Navigator to greet members, guide them through check-in, and ensure a positive visit experience in our senior-focused centers. The role emphasizes compassionate service and strong communication with diverse individuals.

You will update EMR data, schedule appointments, coordinate referrals for a multi-disciplinary team, and assist with paperwork at kiosks. Bilingual abilities are encouraged where needed.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience working with EMR systems a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home during check-in.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multi-disciplinary care team.
• Assist members with filling out paperwork through electronic kiosks, as needed.
• Request medical records and upload documentation to EMR.
• Field questions from members and their families.
• Manage incoming calls and relay details to the appropriate staff.
• Assist with center events as needed.

Skills

Customer service

Senior care

Diversity and inclusion

EMR terminology

Organization

Communication

Microsoft Office

Professionalism

Spanish fluency

Education

Associates degree preferred

Tools

EMR systems

Job description

ArchWell Health in Apache Junction, AZ is seeking a Care Navigator to greet members, guide them through check-in, and ensure a positive visit experience in our senior-focused centers. The role emphasizes compassionate service and strong communication with diverse individuals.

You will update EMR data, schedule appointments, coordinate referrals for a multi-disciplinary team, and assist with paperwork at kiosks. Bilingual abilities are encouraged where needed.