Senior Care Experience Navigator

ArchWell Health; Largo (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

ArchWell Health in Largo, FL seeks a Care Navigator to greet members, ensure a smooth check-in, and coordinate care with a multidisciplinary team. You will assist with paperwork, updates in EMR, and answer questions from members and families.

The role emphasizes exceptional customer service, Spanish or other language skills, and strong organization in a fast-paced clinical setting. Join a patient-centered clinic network.

Qualifications

• Associate degree preferred, or equivalent experience.
• Minimum one year of work experience in a clinical setting.
• EMR experience is a plus.

Responsibilities

• Welcome members and guide them through check-in.
• Update member records in the EMR.
• Schedule appointments and coordinate referrals.
• Assist with paperwork via electronic kiosks.
• Request and upload medical records to EMR.
• Field questions from members and families.
• Manage the front desk phone line and messages.
• Support center events as needed.

Skills

Customer service

Spanish language

Verbal and written communication

EMR systems

Microsoft Office

Organization and attention to detail

Professionalism and flexibility

Education

Associate degree or equivalent experience

Tools

EMR software

Microsoft Office

Job description

ArchWell Health in Largo, FL seeks a Care Navigator to greet members, ensure a smooth check-in, and coordinate care with a multidisciplinary team. You will assist with paperwork, updates in EMR, and answer questions from members and families.

The role emphasizes exceptional customer service, Spanish or other language skills, and strong organization in a fast-paced clinical setting. Join a patient-centered clinic network.