Senior Care Experience Navigator

ArchWell Health; Independence (AL); On-site; USD 22,000 - 30,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to welcome members and guide them from arrival through check-in, appointment scheduling, and referrals in our Alabama clinics.

The role emphasizes exceptional customer service, compassion for seniors, and the ability to work with diverse populations. An associates degree is preferred and EMR experience is a plus; bilingual skills, especially Spanish, are a plus where needed.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Written and verbal communication

Organizational skills

Flexibility

Seniors care

Spanish language

Education

Associates degree preferred

Clinical setting experience

EMR experience

Tools

EMR systems

Microsoft Office

Phone/communication systems

Job description

ArchWell Health is seeking a Care Navigator to welcome members and guide them from arrival through check-in, appointment scheduling, and referrals in our Alabama clinics.

The role emphasizes exceptional customer service, compassion for seniors, and the ability to work with diverse populations. An associates degree is preferred and EMR experience is a plus; bilingual skills, especially Spanish, are a plus where needed.