Senior Care Concierge & Care Navigator

ArchWell Health; Birmingham (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

ArchWell Health in Birmingham, Alabama is seeking a Care Navigator to provide a welcoming experience for senior members. This role ensures members feel at home upon arrival, navigate care seamlessly, and have their needs met compassionately. Ideal candidates will have strong customer service skills and a passion for senior care. The position requires proficiency with medical terminology and EMR systems, offering an opportunity to be part of a supportive community-focused environment.

Qualifications

• Excellent customer service skills with a welcoming demeanor.
• Ability to work effectively with diverse populations.
• Strong written and verbal communication skills are required.

Responsibilities

• Welcome members and navigate them through the check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals.

Skills

Customer service skills

Communication skills

Knowledge of medical terminology

Proficient PC skills

Fluency in Spanish

Education

Associates degree preferred

Minimum one year work experience in a clinical setting

Tools

Electronic medical record systems

Microsoft Office Suite

Job description

ArchWell Health in Birmingham, Alabama is seeking a Care Navigator to provide a welcoming experience for senior members. This role ensures members feel at home upon arrival, navigate care seamlessly, and have their needs met compassionately. Ideal candidates will have strong customer service skills and a passion for senior care. The position requires proficiency with medical terminology and EMR systems, offering an opportunity to be part of a supportive community-focused environment.