Senior Care Experience Navigator

ArchWell Health; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to warmly welcome members and families, guiding them from check-in to departure and ensuring care needs are met in our Birmingham centers.

The role emphasizes outstanding customer service, sensitivity to seniors, and coordinating appointments and records with a multidisciplinary team.

Candidates should have an associates degree or equivalent experience, plus healthcare exposure; bilingual abilities are a plus.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process.
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Senior care

Interpersonal communication

Microsoft Office

Fluency in Spanish

Education

Associates degree

Tools

EMR systems

Job description

ArchWell Health is seeking a Care Navigator to warmly welcome members and families, guiding them from check-in to departure and ensuring care needs are met in our Birmingham centers.

The role emphasizes outstanding customer service, sensitivity to seniors, and coordinating appointments and records with a multidisciplinary team.

Candidates should have an associates degree or equivalent experience, plus healthcare exposure; bilingual abilities are a plus.