Senior Care Concierge & Navigator

ArchWell Health; Winston-Salem (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

ArchWell Health in Winston-Salem is seeking a Care Navigator to welcome members and their families, guiding them from check-in through departure, ensuring a positive experience at every touchpoint.

The ideal candidate will have strong customer service, clear communication, and the ability to work with a multi-disciplinary care team. Experience with EMR systems and Spanish language skills are valued.

Qualifications

• Excellent customer service orientation.
• Ability to work with diverse populations including staff, members and families.
• Proficient with medical terminology and EMR systems.

Responsibilities

• Welcome members and guide them through check-in.
• Update member information in EMR.
• Schedule appointments and coordinate referrals.
• Assist with paperwork via electronic kiosks.
• Request and upload medical records to EMR.
• Answer inquiries from members and families.
• Manage phone line and relay messages to the right staff.
• Support center events as needed.

Skills

Customer service

Spanish language

Communication

Microsoft Office

EMR familiarity

Attention to detail

Education

Associates degree or equivalent experience

Tools

EMR systems

Job description

ArchWell Health in Winston-Salem is seeking a Care Navigator to welcome members and their families, guiding them from check-in through departure, ensuring a positive experience at every touchpoint.

The ideal candidate will have strong customer service, clear communication, and the ability to work with a multi-disciplinary care team. Experience with EMR systems and Spanish language skills are valued.