Senior Care Concierge & Member Navigator

ArchWell Health; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

ArchWell Health in Las Vegas seeks a Care Navigator to welcome members and families, guiding them from arrival to departure and ensuring a positive experience.

Responsibilities include check-in, updating EMR records, scheduling appointments and referrals, assisting with paperwork at electronic kiosks, requesting records, answering questions, handling the front desk phone, and supporting center events. A strong customer-service background and passion for senior care are essential.

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and guide them through a smooth check-in process.
• Update member information in the EMR system.
• Schedule appointments and coordinate referrals for a multi-disciplinary team.

Skills

Customer service

People skills

Empathy for seniors

Communication

Bilingual (Spanish)

Office software

Flexibility

Education

Associates degree preferred

Equivalent experience

Tools

EMR systems

Microsoft Office

Job description

ArchWell Health in Las Vegas seeks a Care Navigator to welcome members and families, guiding them from arrival to departure and ensuring a positive experience.

Responsibilities include check-in, updating EMR records, scheduling appointments and referrals, assisting with paperwork at electronic kiosks, requesting records, answering questions, handling the front desk phone, and supporting center events. A strong customer-service background and passion for senior care are essential.