Senior Care Concierge & Member Navigator

ArchWell Health; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

ArchWell Health is seeking a Member Services Representative to assist seniors in navigating the healthcare system. You will verify member assignments to ArchWell Health, confirm eligibility with insurance plans, and coordinate scheduling of appointments while maintaining accurate records.

The role requires strong communication, attention to detail, and comfort working with diverse groups. Prior experience with EMR systems is preferred and proficiency in Excel is essential.

Qualifications

• MS Office proficiency and Excel skills required.
• Experience with Medicare-related processes is a plus.
• Empathy and ability to work with seniors and diverse populations.

Responsibilities

• Reach out to members and insurance partners by phone to verify ArchWell Health assignment and schedule appointments.
• Document all member and payer outreach.
• Help solve problems related to navigating the health care system.
• Verify provider data with insurance partners.
• Maintain membership tracking using shared Excel spreadsheets.

Skills

MS Office proficiency

Interpersonal communication

Care for seniors

Medicare knowledge

Basic medical terminology

Education

High school diploma or GED

Healthcare experience 1 year

Tools

Excel

eClinical Works (EMR)

Job description

ArchWell Health is seeking a Member Services Representative to assist seniors in navigating the healthcare system. You will verify member assignments to ArchWell Health, confirm eligibility with insurance plans, and coordinate scheduling of appointments while maintaining accurate records.

The role requires strong communication, attention to detail, and comfort working with diverse groups. Prior experience with EMR systems is preferred and proficiency in Excel is essential.