Senior Care Experience Navigator

ArchWell Health; Tampa (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to provide a warm, welcoming experience for members and their families. You will guide them from check-in through their visit, ensuring care needs are met and questions answered.

A strong customer-service orientation and passion for senior care are essential. The ideal candidate will manage EMR workflows, assist with paperwork, scheduling, referrals, and inquiries from members and adult children, while maintaining professionalism in a fast-paced clinic

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process.
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Spanish fluency

Communication skills

EMR knowledge

Organization

Professionalism

Microsoft Office

Education

Associates degree or equivalent experience

Job description

ArchWell Health is seeking a Care Navigator to provide a warm, welcoming experience for members and their families. You will guide them from check-in through their visit, ensuring care needs are met and questions answered.

A strong customer-service orientation and passion for senior care are essential. The ideal candidate will manage EMR workflows, assist with paperwork, scheduling, referrals, and inquiries from members and adult children, while maintaining professionalism in a fast-paced clinic