Senior Care Experience Navigator

ArchWell Health; Independence (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to provide a welcoming experience from arrival to departure at our Missouri centers. You will guide members through check-in, update their records, schedule appointments, and coordinate referrals for a multidisciplinary care team.

The role requires strong customer service, Spanish fluency or other languages, and comfort working with EMR systems. Associates degree or equivalent plus healthcare exposure preferred.

Qualifications

• Associates degree or equivalent experience is preferred.
• At least one year of work experience in a clinical setting or similar.
• Experience with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Senior care

Communication

Medical terminology

EMR systems

Organization

Microsoft Office

Spanish fluency

Education

Associates degree or equivalent experience

Minimum 1 year clinical setting

Tools

Electronic Medical Records (EMR)

Microsoft Office Suite

Job description

ArchWell Health is seeking a Care Navigator to provide a welcoming experience from arrival to departure at our Missouri centers. You will guide members through check-in, update their records, schedule appointments, and coordinate referrals for a multidisciplinary care team.

The role requires strong customer service, Spanish fluency or other languages, and comfort working with EMR systems. Associates degree or equivalent plus healthcare exposure preferred.