Senior Care Concierge & Navigator

Worklink Group; Birmingham (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

WorkLink Group is seeking a Care Navigator to enhance the patient experience at neighborhood clinics serving seniors. You will guide members from arrival through departure, ensuring comfort and clear check-in, while coordinating with a multidisciplinary team.

The role requires strong customer service, passion for senior care, and the ability to work with diverse populations. Experience with EMR systems and bilingual abilities are valued assets in a fast-paced environment.

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience with EMR systems is a plus.
• Fluency in Spanish or other languages spoken by the communities served is a plus.

Responsibilities

• Welcomes members upon arrival and helps them feel safe and at home, guiding them through a seamless check-in.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multi-disciplinary care team.
• Assist members with filling out paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to the EMR system.
• Field questions from prospective and established members and their families.
• Manage the center phone line, take messages, and relay details to the right person.
• Assist with center events as needed.

Skills

Customer service

Senior care passion

Diversity collaboration

EMR knowledge

Attention to detail

Communication skills

MS Office

Professionalism

Bilingual

Education

Associates degree

Equivalent experience

Job description

WorkLink Group is seeking a Care Navigator to enhance the patient experience at neighborhood clinics serving seniors. You will guide members from arrival through departure, ensuring comfort and clear check-in, while coordinating with a multidisciplinary team.

The role requires strong customer service, passion for senior care, and the ability to work with diverse populations. Experience with EMR systems and bilingual abilities are valued assets in a fast-paced environment.