Care Navigator

Worklink Group; Midfield (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

WorkLink Group is seeking a Care Navigator to enhance the patient experience at our neighborhood clinics serving seniors. You will greet members, guide them through check-in, and ensure their care needs are met in a welcoming environment.

The role requires strong customer service, Spanish language ability, and experience with EMR systems. Proficiency with Microsoft Office and excellent communication are essential as you coordinate appointments and support staff in a diverse community.

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum of one year in a clinical setting.
• Experience with EMR systems is a plus.

Responsibilities

• Welcome and assist members at check-in.
• Update member information in EMR.
• Schedule appointments and coordinate referrals.
• Assist with paperwork via electronic kiosks.
• Request and upload medical records to EMR.
• Answer member questions and route to appropriate staff.
• Support center events as needed.

Skills

Customer service

Spanish language

Organization

Communication skills

Microsoft Office

Medical terminology

Education

Associates degree preferred

One year clinical setting experience

Tools

EMR systems

Job description

Ready to join a team of new, innovative healthcare providers devoted to improving the lives of our senior members? Our client is seeking a Care Navigator to be a part of delivering best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community.

The Care Navigator plays a crucial role in providing a positive, welcoming experience for patients and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave the centers, ensuring every patient has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process


• Update member information in the electronic medical records system
  


• Schedule appointments and coordinate referrals for a multi-disciplinary care team


• Assist members with filling out paperwork through electronic kiosks, as needed
  


• Request medical records and upload documentation to electronic medical records system


• Field questions from prospective and established members, as well as their adult children
  


• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  


• Assist with center events, as needed

Required Skills/Abilities:

• Excellent customer service skills, with a positive and welcoming demeanor
  


• Passion for providing a quality experience for our senior members


• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  


• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  


• High level of organization and attention to detail


• Strong written and verbal communication skills
  


• Proficient PC skills, including Microsoft Office Suite


• Ability to maintain professionalism and flexibility in a changing work environment
  


• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Education and Experience:

• Associates degree preferred, or equivalent experience
  


• Minimum of one year of work experience in a clinical setting, or similar


• Experience working with EMR systems a plus

WorkLink Group is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.