Senior Care Concierge & Navigator

Worklink Group; Midfield (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

WorkLink Group is seeking a Care Navigator to enhance the patient experience at our neighborhood clinics serving seniors. You will greet members, guide them through check-in, and ensure their care needs are met in a welcoming environment.

The role requires strong customer service, Spanish language ability, and experience with EMR systems. Proficiency with Microsoft Office and excellent communication are essential as you coordinate appointments and support staff in a diverse community.

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum of one year in a clinical setting.
• Experience with EMR systems is a plus.

Responsibilities

• Welcome and assist members at check-in.
• Update member information in EMR.
• Schedule appointments and coordinate referrals.
• Assist with paperwork via electronic kiosks.
• Request and upload medical records to EMR.
• Answer member questions and route to appropriate staff.
• Support center events as needed.

Skills

Customer service

Spanish language

Organization

Communication skills

Microsoft Office

Medical terminology

Education

Associates degree preferred

One year clinical setting experience

Tools

EMR systems

Job description

WorkLink Group is seeking a Care Navigator to enhance the patient experience at our neighborhood clinics serving seniors. You will greet members, guide them through check-in, and ensure their care needs are met in a welcoming environment.

The role requires strong customer service, Spanish language ability, and experience with EMR systems. Proficiency with Microsoft Office and excellent communication are essential as you coordinate appointments and support staff in a diverse community.