Senior Business Operations Strategist (Remote)

Lob; Washington (District of Columbia); Remote; USD 120,000 - 180,000; Full time

Job summary

Lob is transforming how businesses use direct mail with a modern logistics and data-driven approach. This Business Operations Manager will oversee cross-functional programs that span Finance, Product, Engineering, Legal, and our Print & Delivery Network, driving clear ownership and measurable outcomes.

You will document programs, deliver executive-ready communications, and ensure handoffs with durable metrics while supporting planning cadences across the company.

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy or business operations.
• Bachelor's degree required.

Responsibilities

• Own cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market.
• Coordinate with teams that don't report to you and deliver executive communications.
• Document programs on completion and hand off with a sustaining metric.
• Provide backup for FP&A, Deal Desk, and analytics, and support company-wide cadences.
• Demonstrate strong scoping of ambiguous work and managing multiple owners.

Skills

Program management

Cross-functional coordination

BI/Data analytics

SQL (optional)

Stakeholder management

Process documentation

Education

Bachelor's degree

Tools

BI tools

Data warehouse

SQL

Job description

Lob is transforming how businesses use direct mail with a modern logistics and data-driven approach. This Business Operations Manager will oversee cross-functional programs that span Finance, Product, Engineering, Legal, and our Print & Delivery Network, driving clear ownership and measurable outcomes.

You will document programs, deliver executive-ready communications, and ensure handoffs with durable metrics while supporting planning cadences across the company.