Senior Biz Ops Manager - Cross-Functional Programs (Remote)

Lob; Lansing (MI); À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Lob is transforming how businesses use direct mail with a tech-powered logistics platform. We are building a team to scale cross-functional programs spanning Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market. This role will own programs from ambiguous problems to documented, measured processes with named owners.

You’ll analyze data, coordinate across teams, and present executive-level updates to ensure timely completion and scalable handoffs.

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy or business operations, or related roles; Bachelor's degree required.
• Background in B2B SaaS, marketplace, logistics or operationally intensive business.
• Strong ability to scope ambiguous work, sequence dependencies, and drive cross-functional programs.

Responsabilités

• Own and run 3-5 concurrent cross-functional programs with defined end states and owners.
• Coordinate with Product, Engineering, Legal, Security, Partner Ops, Solutions and GTM to drive outcomes.
• Produce analysis using data and available AI tooling to support program decisions.
• Document programs on completion and hand off to permanent owner with measurable metrics.
• Provide backup for FP&A and Deal Desk analytics; support quarterly business reviews and leadership offsites.

Connaissances

Program management

Cross-functional collaboration

Data analysis

BI tooling

SQL basics

Formation

Bachelor's degree

Outils

AI tooling

Data visualization tools

Description du poste

Lob is transforming how businesses use direct mail with a tech-powered logistics platform. We are building a team to scale cross-functional programs spanning Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market. This role will own programs from ambiguous problems to documented, measured processes with named owners.

You’ll analyze data, coordinate across teams, and present executive-level updates to ensure timely completion and scalable handoffs.