Head of Business Ops & Cross-Functional Programs (Remote)

Lob; Tennessee; Remote; USD 110,000 - 165,000; Full time

Job summary

Lob is transforming how businesses use direct mail with a modern logistics and data-driven approach. The Business Operations Manager will own multiple cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market, delivering documented, measurable processes with named owners.

You'll analyze data using Lob's reporting stack and AI tools, document outcomes, and hand off programs to permanent owners while supporting planning cadences like QBRs and leadership offsites.

Qualifications

• 4–7+ years post-undergrad in management consulting/corporate strategy or business operations.
• Bachelor's degree required.
• Experience with B2B SaaS, marketplace, or logistics preferred.
• Familiar with BI/data warehouse tooling and AI-assisted analysis.

Responsibilities

• Own and drive 3–5 cross-functional programs with defined end states and owners.
• Coordinate with Product, Engineering, Legal, Security, Partner Ops, GTM.
• Produce analysis using Lob's data and AI tooling.
• Document each program and transition it to a permanent owner with metrics.
• Provide backup for FP&A and other analytics; support quarterly cadence planning.
• Manage scope, dependencies and deadlines across multiple orgs.

Skills

Program management

Cross-functional collaboration

Data analysis

Executive communication

Ambiguity handling

Education

Bachelor's degree

Tools

SQL

BI tools

Data warehouse tooling

Job description

Lob is transforming how businesses use direct mail with a modern logistics and data-driven approach. The Business Operations Manager will own multiple cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market, delivering documented, measurable processes with named owners.

You'll analyze data using Lob's reporting stack and AI tools, document outcomes, and hand off programs to permanent owners while supporting planning cadences like QBRs and leadership offsites.