Head of Biz Ops & Cross-Functional Programs (Remote)

Lob; Illinois; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote work opportunities

Competitive benefits

Job summary

Lob is transforming how businesses use direct mail with a modern logistics and fulfillment engine. The Business Operations Manager will own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market, driving them from ambiguity to measured processes with accountable owners.

You will coordinate with teams that do not report to you, deliver executive-ready analyses, and hand off finalized work to permanent owners with measurable metrics.

Qualifications

• 4–7+ years post-undergrad in management consulting/corporate strategy or business operations.
• Bachelor's degree required.
• Industry fit in B2B SaaS, marketplace, logistics or operationally intensive business preferred.

Responsibilities

• Own three to five concurrent cross-functional programs with defined end states and owner accountability.
• Drive outcomes across Product, Engineering, Legal, Security, Partner Ops, Solutions, and Go-to-Market.
• Produce analysis using Lob's data/reporting stack and available AI tooling.
• Document programs on completion and transition to a permanent owner with a survivable metric.
• Provide backup for FP&A, Deal Desk, and Business Operations analytics; support cadences like QBRs and leadership offsites.
• Demonstrate program scoping, dependency sequencing, and accountability across non-reporting teams.
• Familiarity with BI/data warehouse tooling and AI-assisted analysis; SQL helpful but not required.
• Adapt to a fast-paced environment with shifting priorities and incomplete information.

Skills

Cross-functional leadership

Program management

Strategic thinking

Communication

Education

Bachelor's degree

Tools

SQL

BI/Analytics tooling

Data warehousing

Job description

Lob is transforming how businesses use direct mail with a modern logistics and fulfillment engine. The Business Operations Manager will own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market, driving them from ambiguity to measured processes with accountable owners.

You will coordinate with teams that do not report to you, deliver executive-ready analyses, and hand off finalized work to permanent owners with measurable metrics.