Senior Business Applications Owner-Salesforce Service Cloud

Trinet

Johns Creek (GA)

On-site

USD 101,000 - 189,000

Full time

6 days ago
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Benefits offered by this job

Bonus plan
Medical, dental, and vision plans
401(k) plan
Employee stock purchase plan
11 company holidays
PTO

Job summary

TriNet, a leading provider of comprehensive HR solutions for SMBs, is seeking a Staff Business Application Owner to manage TriNet's internal business applications. You will partner with BRM, Engineering, Design and UX/UI to prioritize features, allocate resources, and ensure timely delivery of high-quality applications that support critical business initiatives.

This role requires strong market analysis, excellent stakeholder management, and a data-driven approach to optimize processes.

Qualifications

  • Bachelor's Degree preferred.
  • Typically 8+ years of experience in business applications.
  • Advanced AI-powered process automation experience.
  • Strong agile development and cross-functional leadership.
  • Customer-centric and data-driven approach.

Responsibilities

  • Drive end-to-end lifecycle of business applications from ideation to launch.
  • Collaborate with Engineering, Design, UI/UX and Analysts to ensure successful deployments.
  • Maintain and prioritize a backlog for business applications based on roadmap priorities.
  • Communicate updates to stakeholders and executives.
  • Define KPIs and measure platform success; iterate on improvements.

Skills

Business applications
Agile methodologies
Cross-functional collaboration
Data-driven decision making
Strategic thinking

Education

Bachelor's degree

Tools

Salesforce Service Cloud
Agentforce
Service Cloud Voice
Knowledge management

Job description

TriNet, a leading provider of comprehensive HR solutions for SMBs, is seeking a Staff Business Application Owner to manage TriNet's internal business applications. You will partner with BRM, Engineering, Design and UX/UI to prioritize features, allocate resources, and ensure timely delivery of high-quality applications that support critical business initiatives.

This role requires strong market analysis, excellent stakeholder management, and a data-driven approach to optimize processes.

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