Senior Business Applications Owner — Salesforce Service Cloud

Trinet; Avondale Estates (GA); On-site; USD 101,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) savings plan

Employee stock purchase plan

11 company observed holidays

PTO and comprehensive leave program

Job summary

TriNet seeks a Staff Business Application Owner to lead TriNet's internal business applications and roadmap, partnering with engineering, design, and UX/UI to deliver high-quality, scalable solutions for internal colleagues. The role focuses on implementing market-relevant capabilities and driving adoption across business units.

The position collaborates with business leaders to prioritize initiatives, analyze market trends, and manage multiple application portfolios, ensuring timely delivery

Qualifications

• Experience leading business applications from concept to launch.
• Strong understanding of AI-powered process automation.
• Proven ability to influence senior stakeholders and drive adoption.

Responsibilities

• Drive end-to-end lifecycle of business applications and roadmaps.
• Collaborate with Engineering, Design, UI/UX to deliver features on time.
• Maintain prioritized backlog aligned with business goals.
• Communicate updates to senior management and stakeholders.
• Define KPIs and measure platform success with data-driven insights.
• Ensure security, data quality, and compliant integrations.

Skills

Business application management

AI-powered automation

Agile methodologies

Cross-functional leadership

Stakeholder influence

Data-driven decisions

Communication skills

Education

Bachelor's Degree preferred

Tools

Salesforce Service Cloud

Agentforce

Service Cloud Voice

Case Management

Omni-channel

Knowledge Management

Service Console

Job description

TriNet seeks a Staff Business Application Owner to lead TriNet's internal business applications and roadmap, partnering with engineering, design, and UX/UI to deliver high-quality, scalable solutions for internal colleagues. The role focuses on implementing market-relevant capabilities and driving adoption across business units.

The position collaborates with business leaders to prioritize initiatives, analyze market trends, and manage multiple application portfolios, ensuring timely delivery