Senior Business Analyst — SaaS & Regulatory Platforms

Koch; Dallas (TX); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Paid vacation/time off

Educational assistance

Infertility assistance

Parental leave

Adoption assistance

Job summary

Koch in Dallas, TX is seeking a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across regulatory registry, identity verification, and business messaging platforms. You will translate complex requirements into actionable solutions to guide product development and operations.

You will ensure traceability, partner with Product Management, and drive solutions that meet business objectives while aligning with customer and regulatory needs.

Qualifications

• Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts.
• Experience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions
• Experience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements.
• Experience with process analysis, process mapping, and documentation skills using tools (Confluence, Lucidchart, Miro, or similar platforms)
• Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycle
• Experience analyzing data using SQL or similar tools to support business decisions
• Experience operating in a B2B or SaaS environment supporting customers and contractual service commitments
• Experience building or supporting similar platforms in any industry, such as registries or compliance systems, identity or entity verification systems, or messaging/communications platforms

Responsibilities

• Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms.
• Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.
• Maintain traceability between business requirements, development work, and acceptance criteria.
• Own requirements through delivery, ensuring work is clearly defined, implementation risks are addressed, and solutions meet business objectives.
• Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions.
• Identify process improvements, automation opportunities, and operational efficiencies that create value across the business.
• Evaluate cross-product impacts and promote consistency across shared workflows, data models, and customer experiences.
• Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.
• Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.
• Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation.
• Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.
• Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.

Skills

Requirement gathering

Documentation

Backlog refinement

Stakeholder workshops

APIs

SQL

B2B/SaaS experience

Cross-functional collaboration

Regulatory knowledge

Vendor management

Tools

Confluence

Lucidchart

Miro

Job description

Koch in Dallas, TX is seeking a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across regulatory registry, identity verification, and business messaging platforms. You will translate complex requirements into actionable solutions to guide product development and operations.

You will ensure traceability, partner with Product Management, and drive solutions that meet business objectives while aligning with customer and regulatory needs.