Senior Business Analyst: Platform & Compliance Solutions

Koch; Houston (TX); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Life insurance

Paid vacation

Educational assistance

Eligibility for bonus

Job summary

Koch seeks a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across registry, identity verification, and messaging platforms. Translate complex requirements into actionable solutions driving product development and operational excellence.

You will partner with stakeholders to ensure platforms deliver value while meeting expectations, with strong emphasis on traceability, process modeling, and data-driven decision making.

Qualifications

• Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts.
• Experience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions.
• Experience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements.
• Experience with process analysis, process mapping, and documentation skills using tools (Confluence, Lucidchart, Miro, or similar platforms).
• Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycle.
• Experience analyzing data using SQL or similar tools to support business decisions.
• Experience operating in a B2B or SaaS environment supporting customers and contractual service commitments.
• Experience building or supporting similar platforms in any industry, such as registries or compliance systems, identity or entity verification systems, or messaging/communications platforms.

Responsibilities

• Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms.
• Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.
• Maintain traceability between business requirements, development work, and acceptance criteria.
• Own requirements through delivery, ensuring work is clearly defined, implementation risks are addressed, and solutions meet business objectives.
• Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions.
• Identify process improvements, automation opportunities, and operational efficiencies that create value across the business.
• Evaluate cross-product impacts and promote consistency across shared workflows, data models, and customer experiences.
• Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.
• Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.
• Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation.
• Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.
• Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.

Skills

Requirements gathering

Stakeholder facilitation

SQL

B2B SaaS

API integrations

Confluence

Lucidchart

Miro

Power BI

Education

CBAP/PMI-PBA

Tools

Confluence

Lucidchart

Miro

Power BI

Tableau

QuickSight

Stripe

Chargebee

Job description

Koch seeks a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across registry, identity verification, and messaging platforms. Translate complex requirements into actionable solutions driving product development and operational excellence.

You will partner with stakeholders to ensure platforms deliver value while meeting expectations, with strong emphasis on traceability, process modeling, and data-driven decision making.