Senior Business Analyst - SaaS & Compliance Platforms

Koch; Chicago (IL); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plan

Paid time off

Education assistance

Infertility assistance

Parental leave

Adoption assistance

Job summary

Koch is seeking a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across our platform portfolio, including regulatory registry, identity verification, and business messaging platforms.

You will translate complex requirements into actionable solutions, maintain traceability from requirements to delivery, and define reporting for KPIs and SLAs. This role emphasizes collaboration with internal and external teams to deliver value.

Qualifications

• Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts.
• Experience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions
• Experience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements.
• Experience with process analysis and mapping using Confluence, Lucidchart, Miro, or similar platforms
• Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycle
• Experience analyzing data using SQL or similar tools to support business decisions
• Experience operating in a B2B or SaaS environment supporting customers and contractual service commitments
• Experience building or supporting similar platforms in registries, identity verification, or messaging platforms

Responsibilities

• Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms.
• Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.
• Maintain traceability between business requirements, development work, and acceptance criteria.
• Own requirements through delivery, ensuring work is clearly defined and aligned with business objectives.
• Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions.
• Identify process improvements, automation opportunities, and operational efficiencies that create value.
• Evaluate cross-product impacts and promote consistency across shared workflows and data models.
• Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.
• Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.
• Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation.
• Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.
• Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.

Skills

Requirements gathering

Backlog facilitation

Data analysis with SQL

System integrations

Process mapping

Stakeholder collaboration

B2B / SaaS experience

Domain knowledge: regs/identity/messag

Education

CBAP/PMI-PBA certification

Tools

Confluence

Lucidchart

Miro

Job description

Koch is seeking a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across our platform portfolio, including regulatory registry, identity verification, and business messaging platforms.

You will translate complex requirements into actionable solutions, maintain traceability from requirements to delivery, and define reporting for KPIs and SLAs. This role emphasizes collaboration with internal and external teams to deliver value.