Senior Business Analyst — Platform & Regulatory Solutions

Koch; Milwaukee (WI); On-site; USD 115,000 - 145,000; Full time

Job summary

Koch is seeking a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across registry, identity verification, and messaging platforms. You will translate complex requirements into actionable solutions, partner with stakeholders, and ensure platforms deliver value while meeting expectations.

The role emphasizes ownership of requirements, traceability, and collaboration with product, engineering, and external partners to drive operational excellence.

Qualifications

• Experience gathering, documenting, and managing requirements through functional specs, user stories, acceptance criteria, and artifacts.
• Experience facilitating backlog refinement, stakeholder workshops, and cross-functional discussions.
• Experience supporting system integrations and API-driven solutions, documenting data flows and integration needs.
• Experience with process analysis and documentation using Confluence, Lucidchart, Miro, or similar tools.
• Experience partnering with software engineering teams and external vendors throughout delivery.
• Experience analyzing data using SQL or similar tools to support business decisions.
• Experience operating in a B2B/SaaS environment with contractual service commitments.
• Experience building/supporting registries, identity verification, or messaging platforms.

Responsibilities

• Own business requirements, functional specs, process docs, and user stories for registry, identity, and messaging platforms.
• Translate customer, contractual, and regulatory requirements into testable solutions for Engineering and QA.
• Maintain traceability from requirements to delivery and acceptance criteria.
• Own requirements through delivery, address risks, ensure objectives are met.
• Document and analyze current and future-state processes, workflows, rules, and system interactions.
• Identify process improvements and automation opportunities across the business.
• Evaluate cross-product impacts and promote consistent workflows and data models.
• Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.
• Collaborate with Customer Success, Operations, customers, and external stakeholders to capture needs and validate solutions.
• Facilitate alignment through documentation, modeling, and solution validation.
• Define analytics requirements to support KPIs, SLAs, and customer reporting.
• Analyze platform data and translate insights into actionable recommendations.

Skills

Requirements gathering

Backlog refinement

Stakeholder workshops

API integrations

SQL/data analysis

B2B/SaaS experience

Process mapping

Vendor collaboration

Education

CBAP/ PMI-PBA certification

Tools

Confluence

Lucidchart

Miro

Job description

Koch is seeking a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across registry, identity verification, and messaging platforms. You will translate complex requirements into actionable solutions, partner with stakeholders, and ensure platforms deliver value while meeting expectations.

The role emphasizes ownership of requirements, traceability, and collaboration with product, engineering, and external partners to drive operational excellence.