Senior Business Account Manager: Customer Success & Quotes

Meyer Tool Inc; Cincinnati (OH); Presencial; USD 70 000 - 110 000; Tempo integral

Resumo da oferta

Meyer Tool Inc is seeking a Business Account Manager in Cincinnati, Ohio. You will lead as the main contact for customer accounts, drive quoting, purchase orders, and job release, and coordinate with operations, engineering, and quality to provide accurate pricing and lead times.

You will build strong relationships and promote customer loyalty while managing contract terms and escalations. The role requires strong communication, organizational skills, and the ability to work with limited

Qualificações

• Bachelor’s Degree preferred; Associate’s degree in Sales & Marketing or related field required.
• At least 5 years of experience in a direct customer support/service position.
• At least 3 years of experience reviewing and interpreting quotes, PO’s and terms and conditions.

Responsabilidades

• Handle complex service questions from customer and apply sound judgment in resolving issues
• Build and maintain strong, long-lasting customer relationships
• Identify potential new business opportunities among existing customers
• Develop trusted advisor relationships with key accounts and customer stakeholders
• Determine customer needs and facilitate effective and efficient processing and tracking of customer jobs from job release to closure
• Maintain daily requirements for internal or external customers through MTI order entry system
• Facilitate the quote process to ensure all requests for quotes are completed on time and in accordance with company guidelines and policies
• Interface with operations, production control, engineering, and quality to maintain status of existing and pending jobs in order to provide the customer with accurate pricing and manufacturing lead time estimates
• Proactively interface with customers, understand and solve account related issues on a regular basis
• Work closely with production control and engineering to align jobs with proper documentation to satisfy customer’s requirements via customer portal or similar required process
• Initiate Contract Review, job creation, and job release
• Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues
• Identify and escalation terms and conditions in contracts or purchase orders to management for resolution
• Complete transactions for price verification, researching part numbers, evaluating lead times, and similar transaction to address customer needs
• Review customer aged receivables with accounting department and reach out to customers to resolve payment issues
• Track and maintain up to date knowledge regarding any and all non-conforming hardware and non-conforming reports
• Manage and report customer owned inventory as required for in-process consigned parts
• Utilize system tools to pull data and manipulate for internal/external status updates
• Ensure daily that planned/required shipments are processed for shipment
• Lead, guide, and develop the Business Unit
• Establish roles and responsibilities within the department in addition to developing succession plans
• Supervise and coordinate all activates of employees assigned to the applicable department
• Ensure that job performance matters are resolved fairly in accordance with the Employee Handbook with assistance of Human Resource Department
• Perform miscellaneous duties assigned by supervisor

Conhecimentos

Verbal and written communication

Strong administrative skills

Ability to work with limited direct

Formação académica

Bachelor’s Degree Preferred

Associate’s degree in Sales & Marketing or related field

Ferramentas

MS Office

Descrição da oferta de emprego

Meyer Tool Inc is seeking a Business Account Manager in Cincinnati, Ohio. You will lead as the main contact for customer accounts, drive quoting, purchase orders, and job release, and coordinate with operations, engineering, and quality to provide accurate pricing and lead times.

You will build strong relationships and promote customer loyalty while managing contract terms and escalations. The role requires strong communication, organizational skills, and the ability to work with limited