Strategic Business Account Manager: Client & Ops Leader

Meyer Tool; Cincinnati (OH); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Meyer Tool in Cincinnati, OH, seeks a Business Account Manager to lead customer relationships and drive order processing from inquiry to closure. You will coordinate quotes, POs, and job releases, ensuring timely communication and escalation when needed.

The role focuses on proactive account management, cross-functional collaboration with production, engineering, and quality, and developing trusted advisor relationships with key customers.

Competenze

• Bachelor’s degree preferred; Associate’s degree in Sales & Marketing or related field required.
• At least 5 years of experience in a direct customer support/service position.
• At least 3 years of experience reviewing and interpreting quotes, PO’s and terms and conditions.
• Must meet ITAR definition of US Person(s) - documentation required.
• Excellent verbal and written communication skills in English.

Mansioni

• Handle complex service questions from customer and apply sound judgment in resolving issues.
• Build and maintain strong, long-lasting customer relationships.
• Identify potential new business opportunities among existing customers.
• Develop trusted advisor relationships with key accounts and customer stakeholders.
• Determine customer needs and facilitate effective and efficient processing and tracking of customer jobs from job release to closure.

Conoscenze

Customer service

Verbal and written communication

Time management

Problem solving

Team collaboration

Formazione

Bachelor’s degree preferred

Associate’s degree in Sales & Marketing or related field

Strumenti

MS Office

Descrizione del lavoro

Meyer Tool in Cincinnati, OH, seeks a Business Account Manager to lead customer relationships and drive order processing from inquiry to closure. You will coordinate quotes, POs, and job releases, ensuring timely communication and escalation when needed.

The role focuses on proactive account management, cross-functional collaboration with production, engineering, and quality, and developing trusted advisor relationships with key customers.