Broadband Dispatcher I: Route Support & Coordination

Astound; Garberville (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is a leading provider of internet, WiFi, mobile, and TV services, committed to connecting communities and empowering lives through technology. We offer a comprehensive benefits package and a collaborative work environment that supports growth and opportunity.

In this on-site role, you will support field technicians, coordinate routes, perform pre- and post-installation communication, and help ensure accurate billing and accounts while upholding Astound's values of service and integrity.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency with Microsoft Office.
• Proficiency with G-Suite.
• Strong written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication skills

Education

High school diploma or equivalent

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, committed to connecting communities and empowering lives through technology. We offer a comprehensive benefits package and a collaborative work environment that supports growth and opportunity.

In this on-site role, you will support field technicians, coordinate routes, perform pre- and post-installation communication, and help ensure accurate billing and accounts while upholding Astound's values of service and integrity.