Broadband Dispatch & Tech Route Coordinator

Astound; Canton (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off (PTO)

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking a Broadband Dispatcher II in Massachusetts to coordinate technician routes, monitor progress, and maintain clear contact with field teams. The role includes pre-call preparation, post-install surveys, and ensuring ICOMS data aligns with work orders.

You will collaborate with technicians to deliver reliable broadband service. The position offers opportunities for bonus and commission, and a comprehensive benefits package with 401k, medical/dental/vision, paid time off, and

Qualifications

• High school diploma or equivalent is required.
• 2–3 years of dispatch or call center experience.
• Proficiency in Microsoft Office and G-Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking a Broadband Dispatcher II in Massachusetts to coordinate technician routes, monitor progress, and maintain clear contact with field teams. The role includes pre-call preparation, post-install surveys, and ensuring ICOMS data aligns with work orders.

You will collaborate with technicians to deliver reliable broadband service. The position offers opportunities for bonus and commission, and a comprehensive benefits package with 401k, medical/dental/vision, paid time off, and