Senior Branch Manager - Growth & Experience Lead

M&T Bank Corporation; Maryland; On-site; USD 99,000 - 164,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

M&T Bank Corporation in Hanover, MD is seeking a Senior Branch Manager to lead the branch operations, drive customer and employee experience, and oversee digital engagement, transactions, and servicing. You will also manage risk, ensure regulatory compliance, and personally source loans up to $250,000.

The role requires leadership experience, strong communication, and a proven ability to coach teams in a fast-paced banking environment. Community engagement is encouraged as part of the role.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5 years of relevant experience, or 9 years combined education/experience.
• 3 years of sales experience.
• 2 years of managerial experience, including at least 1 year of branch management.
• Strong communication and interpersonal skills.
• Organizational, time management, and prioritization abilities.

Responsibilities

• Manage the branch operating model for customer and employee experience, digital engagement, transactions, servicing, and sales.
• Independently source and process Business Banking loan requests up to $250,000.
• Ensure regulatory, operational, security, and control compliance, and maintain strong risk management.
• Lead, coach, and develop branch staff to achieve performance goals and uphold brand standards.
• Foster community relations and partnerships to strengthen the bank’s local presence.

Skills

Sales experience

Management experience

Communication skills

Customer service

Education

Bachelor's degree

Job description

M&T Bank Corporation in Hanover, MD is seeking a Senior Branch Manager to lead the branch operations, drive customer and employee experience, and oversee digital engagement, transactions, and servicing. You will also manage risk, ensure regulatory compliance, and personally source loans up to $250,000.

The role requires leadership experience, strong communication, and a proven ability to coach teams in a fast-paced banking environment. Community engagement is encouraged as part of the role.