Senior Branch Leader: Growth, Risk & Community

M&T Bank; Buffalo (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

M&T Bank is seeking a Senior Branch Manager in Buffalo, NY to lead overall branch performance and ensure a best-in-class customer and employee experience. The role emphasizes risk controls, regulatory adherence, and proactive sales coaching to meet annual goals.

Lead a team to deliver seamless digital engagement, manage branch operations, and grow both consumer and business banking opportunities while fostering community partnerships and a culture of belonging.

Responsibilities

• Oversee the branch operating model, shaping customer and employee experience, digital engagement, transactions, servicing, and sales.
• Identify Retail and Business Banking needs and propose personalized short- and long-term solutions.
• Independently source and process Business Banking loans up to $250,000 and bundle related products.
• Maintain compliance and a strong risk/control environment, monitoring operations and audit adherence.
• Educate customers on fraud risks and support recovery through fraud-prevention tools and services.
• Lead, coach, and develop branch staff; recruit, onboard, and drive performance and brand standards.
• Engage with the community and build partnerships to enhance the bank's local reputation.
• Uphold risk/regulatory standards, escalate issues when needed, and support SAFE Act registration.

Job description

M&T Bank is seeking a Senior Branch Manager in Buffalo, NY to lead overall branch performance and ensure a best-in-class customer and employee experience. The role emphasizes risk controls, regulatory adherence, and proactive sales coaching to meet annual goals.

Lead a team to deliver seamless digital engagement, manage branch operations, and grow both consumer and business banking opportunities while fostering community partnerships and a culture of belonging.