Branch Leader: Growth, Coaching & Community Banking

M&T Bank Corporation; Baltimore (MD); Hybrid; USD 68,000 - 114,000; Full time

Job summary

M&T Bank Corporation in Baltimore, MD is seeking a Branch Manager to lead a high-performing Retail and Business Banking team. You will drive sales, service quality, coaching, and community presence while achieving annual branch goals.

The role requires leadership, strong knowledge of Business Banking products, and a track record in sales and staff development. Licensing in Life/Health insurance may be required within 18 months, with training provided.

Qualifications

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified Precision LeadershipCertified.

Responsibilities

• Direct overall profitability by directing sales and business development, meeting operational objectives and annual goals.
• Lead team through coaching, performance management, and setting priorities.
• Build and develop branch staff.
• Identify Retail and Business Banking customer needs using M&T sales processes and tools.
• Proactively grow Business Banking relationships through outreach.
• Build the bank’s presence in the community.
• Conduct interviews and select employees.
• Model and coach customer service and needs determination behaviors.
• Promote adherence to Retail strategy and risk controls.
• Ensure compliance with policies to prevent fraud and protect assets.
• Process complex account servicing and escalations.
• Provide coaching to reduce future issues.
• Oversee staffing and outside calling to grow business.
• Oversee licensing and regulatory requirements.

Skills

Leadership

Sales experience

Bi-lingual Spanish

Customer relationship management

Communication skills

Education

Bachelor’s degree

4 years’ relevant experience (in lieu of degree)

Life/Accident and Health Insurance licensing within 18 months

M&T Way Certified Precision Leadership

Tools

Microsoft Office

Job description

M&T Bank Corporation in Baltimore, MD is seeking a Branch Manager to lead a high-performing Retail and Business Banking team. You will drive sales, service quality, coaching, and community presence while achieving annual branch goals.

The role requires leadership, strong knowledge of Business Banking products, and a track record in sales and staff development. Licensing in Life/Health insurance may be required within 18 months, with training provided.