Senior Branch Banking Client Advisor

Flagstar; Okemos (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Flagstar Bank in Okemos, MI is seeking a Branch Banking Client Consultant II to resolve client concerns, provide product details, and support growth targets. The role emphasizes client management, retention, and introductions to Mortgage and Business Banking partners to meet clients' financial goals.

Ideal candidates will have 4–5 years of customer service and sales experience, with high school level education or equivalent. Strong communication and problem-solving skills are required.

Qualifications

• 4+ years of customer service and sales experience.
• Experience with financial services preferred.

Responsibilities

• Support sales targets and client acquisition through effective engagement with clients and internal teams.
• Resolve client questions, issues, and complaints to ensure a positive client experience.
• Execute transactions accurately and compliantly and maintain strong risk controls.
• Participate in moderately complex special projects as needed.

Skills

Sales

Customer Service

Banking Knowledge

Education

High School Diploma

Job description

Flagstar Bank in Okemos, MI is seeking a Branch Banking Client Consultant II to resolve client concerns, provide product details, and support growth targets. The role emphasizes client management, retention, and introductions to Mortgage and Business Banking partners to meet clients' financial goals.

Ideal candidates will have 4–5 years of customer service and sales experience, with high school level education or equivalent. Strong communication and problem-solving skills are required.