Director of Cross-Functional Operations & Programs (Remote)

Lob; Milton (MA); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote work options

Job summary

Lob is transforming how businesses use direct mail with a modern logistics and fulfillment engine. The Business Operations Manager will own cross-functional programs that span Finance, Product, Engineering, Legal, and GTM, driving execution from ambiguity to documented, measurable processes.

Responsibilities include coordinating multi-team initiatives, delivering executive communications, and ensuring handoffs to permanent owners with lasting metrics.

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy or business operations
• Bachelor's degree required
• Familiarity with BI/data warehouse tooling and AI-assisted analysis; SQL helpful but not required

Responsibilities

• Own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market
• Drive program execution with defined end states, statuses, dependencies, and owners
• Analyze program decisions using Lob's data and reporting stack and available AI tools
• Document programs on completion and transition to a permanent owner with measurable outcomes
• Provide backup for FP&A, Deal Desk, and Business Operations analytics, supporting cadences like QBRs and leadership offsites

Skills

Program management

Cross-functional collaboration

Data analysis

BI tooling

SQL

Stakeholder management

Strategic finance

Education

Bachelor's degree

Job description

Lob is transforming how businesses use direct mail with a modern logistics and fulfillment engine. The Business Operations Manager will own cross-functional programs that span Finance, Product, Engineering, Legal, and GTM, driving execution from ambiguity to documented, measurable processes.

Responsibilities include coordinating multi-team initiatives, delivering executive communications, and ensuring handoffs to permanent owners with lasting metrics.