Head of Operations & Cross-Functional Programs

Lob; Utah; Remote; USD 110,000 - 150,000; Full time

Job summary

Lob is building a team to shape the future of direct mail. As the Business Operations Manager, you will own cross-functional programs spanning Finance, Product, Engineering, Legal, and our Print & Delivery Network, driving them from ambiguous problems to documented, measured processes with named owners.

You will analyze data using Lob's reporting stack, push for on-time delivery, document outcomes, and hand off programs to permanent owners.

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain.
• Bachelor's degree required.
• Industry Fit (preferred): Background in B2B SaaS, marketplace, logistics, or another operationally intensive business.

Responsibilities

• Own Program Execution: Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.
• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and escalation with judgment when a dependency stalls.
• Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.
• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.
• Program Management Chops: Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations at once — you deliver outcomes through people who don't report to you.

Skills

Program management

Cross-functional teams

BI tooling

SQL

Data analysis

Education

Bachelor's degree

Tools

AI tooling

Job description

Lob is building a team to shape the future of direct mail. As the Business Operations Manager, you will own cross-functional programs spanning Finance, Product, Engineering, Legal, and our Print & Delivery Network, driving them from ambiguous problems to documented, measured processes with named owners.

You will analyze data using Lob's reporting stack, push for on-time delivery, document outcomes, and hand off programs to permanent owners.