Bilingual Mobile Expert - Customer Care Leader

T-Mobile; East Brunswick Township (NJ); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in our Experience stores. You will solve customer needs using new systems, participate in product roadmaps, and train to become a subject-matter expert across all things T-Mobile.

You will be part of a team that rewards performance and values growth, with a curriculum designed to advance skills and career opportunities in a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile USA, Inc. is hiring Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in our Experience stores. You will solve customer needs using new systems, participate in product roadmaps, and train to become a subject-matter expert across all things T-Mobile.

You will be part of a team that rewards performance and values growth, with a curriculum designed to advance skills and career opportunities in a dynamic retail environment.