Bilingual Mobile Expert: Elevate Sales & Service

T-Mobile; Oklahoma City (OK); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family support

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise. This role operates in company-owned Experience stores, using new systems and a product roadmap tailored for these locations.

Training is specialized to enhance expertise and ongoing development, enabling peak performance and growth. The position emphasizes teamwork, continuous learning, and delivering the BEST sales and service experiences in a customer’s

Qualifications

• High School Diploma/GED required.
• Neighborhood Mobile Expert (Preferred).
• Elite Expert, Account Care (Preferred).
• Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Neighborhood Mobile Expert (Preferred)

Elite Expert, Account Care (Preferred)

Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise. This role operates in company-owned Experience stores, using new systems and a product roadmap tailored for these locations.

Training is specialized to enhance expertise and ongoing development, enabling peak performance and growth. The position emphasizes teamwork, continuous learning, and delivering the BEST sales and service experiences in a customer’s